Summary

Under immediate supervision, performs responsible public contact and clerical work in the sale of spirituous liquor and enforcement of alcoholic beverage laws, rules, and regulations in an assigned Johnston County ABC System store.

Primary Tasks

Customer Service & Sales

• Greet customers upon entering the store, provide assistance as needed, and thank them upon leaving.

• Answer general product questions and refer customers to management for inquiries outside of assigned responsibility.

• Assist customers in locating products on the sales floor.

• Operate the cashiering system to process sales, accept payments (cash, debit, and credit), provide accurate change, and issue receipts.

Compliance & Enforcement

• Observe customers while in the store to ensure a safe and compliant shopping environment.

• Enforce alcoholic beverage laws, including prohibiting sales to underage or intoxicated persons and ensuring compliance with legal purchase limits.

Cash Handling & Reporting

• Balance daily cash collections with sales reports and assist with preparation of required store reports.

• Maintain accurate records of sales transactions and assist with daily, weekly, and monthly inventories.

Stocking & Store Operations

• Stock shelves, pull bottles to the front, rotate inventory, and ensure shelves and displays remain clean, organized, and dust-free.

• Participate in unloading merchandise from the NC ABC Warehouse and Johnston County ABC deliveries.

• Assist in filling mixed beverage customer orders when required.

• Update product discount signs, sales promotions, and rebate information as directed.

Maintenance & Safety

• Help maintain overall store cleanliness by sweeping, mopping, and participating in routine cleaning and maintenance tasks.

• Identify and promptly report safety hazards, needed repairs, or facility issues to the Store Manager.

Policies & Other Duties

• Follow established store policies, including restrictions on leaving the store during shifts and limits on personal phone calls.

• Perform other duties as assigned by the Store Manager or General Manager.

Equipment Operated

Cashier system, smart phone or device technology, box cutter, broom, mop, and other equipment as required.

Reporting Relationship

This position reports to the Store Manager and General Manager.

Working Conditions

• Employee is exposed to inside and outside environmental conditions, including both hot and cold weather.

• Employee may be exposed to cleaning agent fumes, odors, and dust.

• Employee may experience moderate noise levels.

• Must be able to perform basic job functions including fingering, grasping, talking, hearing, repetitive motions, climbing, and balancing.

Job Context

• This position works part-time during the seven-day work week.

• Weekdays and weekends are required to fulfill job duties.

• Store employees are expected to remain professional and customer-focused at all times.

• The stress level of this job is considered low to moderate.

Qualifications

Education & Experience

• High School diploma or equivalent.

• Must be at least 21 years of age.

• Some experience in retail operations preferred, especially with computerized systems and public interaction.

Knowledge, Skills, & Abilities

• Ability to provide excellent customer service.

• Ability to learn and apply ABC Board policies, rules, and regulations.

• Ability to operate a cashiering system, count cash, and make correct change.

• Ability to maintain accurate records and assist with inventory processes.

• Ability to communicate clearly and professionally with customers and coworkers.

• Ability to keep the store clean, organized, and safe.

• Ability to remain calm and professional in stressful situations.

• Ability to maintain good physical condition for lifting, stocking, and store upkeep.

Physical Requirements

• Must be able to perform essential physical functions including fingering, grasping, talking, hearing, repetitive motions, climbing, and balancing.

• Must be able to lift and move up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds consistently as part of regular job duties.